Effective October 9, 2026

How long you have, what condition the item must be in, where it goes, what it costs you and when your money comes back. This policy applies to every order placed on kinetichike.com.

At a glance

• Return window: 14 days, counted from the day your order is delivered
• Return shipping: Paid by you, including the shipping label
• Return address: Yiwu, China, an international parcel from the United States
• Restocking fee: None, nothing is deducted from your refund
• Refund: Full order amount, within 10 business days of your return reaching us

How to return an order

1. Email us. Write to support@kinetichike.com within 14 days of delivery with your order number and your reason.
2. Get your return number. We reply within 24 hours with a return number and the return address.
3. Send it back. Buy postage from a carrier of your choice and send the item to our return address. Use a tracked service and keep the receipt.
4. We confirm receipt. We email you when your parcel arrives at our warehouse.
5. You are refunded. We refund the full order amount to your original payment method.

1. Return window

In short: 14 days, and the clock starts at delivery.

You may return an order for any reason within 14 days of the date the carrier marks it as delivered. The window does not start on the date you placed the order.

To use it, email us within those 14 days. You can post the parcel after that, once you have your return number.

2. Condition of returned items

In short: Unused, complete and in the original packaging.

• The item is unused and in the condition you received it.
• All accessories, cables, manuals and tags are included.
• It is in its original packaging.

If an item comes back used, damaged or incomplete, we will contact you before we decide on the refund.

3. Where returns go

In short: To our warehouse in China. From the United States this is an international shipment.

The return address is: 5F, Building 4, Phase 2, Niannianhongjiaju, Choujiang Street, Yiwu City, Jinhua, Zhejiang 322100, People's Republic of China.

This address is outside the United States. It is also different from our registered office in the Netherlands, which does not accept returns.

Please wait for your return number before you send anything. A parcel that arrives without one cannot be matched to an order.

4. Cost of returning

In short: You pay the return postage. We charge no restocking fee.

You are responsible for the cost of sending an item back, including buying or printing the shipping label. Because the return address is in China, this is international postage. The price depends on the carrier, the weight of the parcel and the service you choose.

• We do not provide prepaid return labels.
• We do not refund the cost of return postage.
• We charge no restocking fee and make no other deduction.
• Please use a tracked service. We cannot refund a return that does not reach us.

The flashlight contains a lithium battery. Carriers restrict how these can be sent internationally. Ask your carrier before you post it, and email us if you are unsure.

5. Refunds

In short: The full order amount, within 10 business days of your return reaching us.

Once your return arrives at our warehouse, we refund the full amount you paid for the order to your original payment method within 10 business days. We email you when the refund is issued. Your bank or card issuer may take a few more days to show it on your statement.

6. Damaged, faulty or wrong items

In short: Our mistake, our cost.

If your order arrives damaged or faulty, or is not what you ordered, email support@kinetichike.com within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you choose. You will not be asked to pay to return an item that was our mistake.

7. Exchanges

We do not offer direct exchanges. To swap an item, return it for a refund under this policy and place a new order.

8. Cancelling an order

You can cancel for a full refund at any time before your order is dispatched. Email support@kinetichike.com with your order number. Once an order has been dispatched it cannot be cancelled, but you can return it under this policy.

Contact

Sales Core B.V.
Het Oldenhof 56, 8426CA Appelscha, Netherlands
Company registration number: 95115714
Email: support@kinetichike.com
Phone: +44 7426 462312
Support hours: every day, 9:00 to 17:00 Central European Time (about 3:00 to 11:00 AM Eastern)