Effective October 9, 2026

When your order leaves, how long it travels, what it costs and where it starts from. This policy applies to every order placed on kinetichike.com.

At a glance

• Shipping cost: Free, on every order
• Handling time: 1 to 2 business days, to pack and dispatch
• Transit time: 5 to 10 business days, with the carrier
• Total delivery time: 6 to 12 business days, from order to your door
• Ships from: Yiwu, China, to United States addresses only

1. Where we ship

In short: United States addresses only.

We deliver to addresses in the United States. We do not ship to any other country. That covers all 50 states. For a PO box, a military (APO/FPO) address or a US territory, email us before you order so we can confirm delivery.

2. Shipping cost

In short: Shipping is free on every order.

We charge nothing for shipping, whatever the size of your order. There is no minimum spend. We offer one shipping method, and it is the one described in this policy.

3. Handling time

In short: 1 to 2 business days from your order to dispatch.

Handling time is the time we need to pick, pack and hand your order to the carrier. Business days are Monday to Friday.

Orders placed on a weekend start handling on the next business day. We email you a tracking number when your order is dispatched.

4. Transit and delivery time

In short: 5 to 10 business days in transit, so 6 to 12 business days in total.

Your order travels by a tracked international service from our warehouse in China to your address in the United States.

• Handling time: 1 to 2 business days
• Transit time: 5 to 10 business days from dispatch
• Total delivery time: 6 to 12 business days from the day you order

These are estimates and not guaranteed delivery dates. Weather, customs checks and carrier delays can add time.

5. Where orders ship from

In short: From our warehouse in Yiwu, Zhejiang, China.

KineticHike is operated by Sales Core B.V., a company registered in the Netherlands. Every order ships from our warehouse at 5F, Building 4, Phase 2, Niannianhongjiaju, Choujiang Street, Yiwu City, Jinhua, Zhejiang 322100, People's Republic of China. The delivery times in this policy are measured from that address.

6. Sales tax and import charges

In short: You see every charge we make before you pay.

Any US sales tax that applies is calculated at checkout from your delivery address and shown before you confirm payment.

Your order is imported into the United States, so US customs duties or carrier clearance fees can apply. Import duties and fees are not included in our prices, and the carrier may ask you to pay them before delivery.

7. Tracking

Every order ships with tracking. We email the tracking number to the address you gave at checkout when your order is dispatched. You can follow it on the Track Your Order page of this site.

Tracking can show no new scans for a few days while a parcel is in the air or with customs. That is normal for an international shipment.

8. Late, lost or damaged orders

In short: Tell us and we put it right.

If your order has not arrived 12 business days after you placed it, or tracking says it was delivered and you do not have it, email support@kinetichike.com with your order number. We will trace the parcel with the carrier. If it cannot be found, we will send a replacement or refund you in full.

If your order arrives damaged, email us a photo of the item and the box within 14 days of delivery. Our Returns and Refunds Policy explains what happens next.

9. Address changes

Please check your delivery address at checkout. If you spot a mistake, email us straight away. We can change the address until your order is dispatched. After that it cannot be redirected.

Contact

Sales Core B.V.
Het Oldenhof 56, 8426CA Appelscha, Netherlands
Company registration number: 95115714
Email: support@kinetichike.com
Phone: +44 7426 462312
Support hours: every day, 9:00 to 17:00 Central European Time (about 3:00 to 11:00 AM Eastern)